Which Procedures Does This Practice Offer?
In an effort to not only understand procedures, but also to effectively and confidently communicate about them to patients, it is important to know the following:
A brief summary of the procedure including pre and post op instructions, if necessary.
Three positive things about that procedure that express value to the patient.
How long the patient will need to be scheduled.
Our assignment to you is to find out those things about the procedures done in this office. By completing this assignment, you will better understand procedures, how to communicate value to patients, and how much time is needed to schedule appointments.
Take a Look
Do you see how beneficial is can be for a front office team member to have an understanding of these procedural details?