This video will give you some insight into the theme of the Survival Guide Series. Watch and discuss this short video with your team.
Express Practice Value by Supporting the Team
Patients will not trust your team if they feel like team members do not support each other. Part of working on a team is WORKING TOGETHER and HELPING EACH OTHER, anything less is UNACCEPTABLE.
Three Positive Response Rule/Follow Up Questioning
We expect our dental teams to communicate well with patients, but we do a terrible job TEACHING them how to do it. Let's change that! If you take ANYTHING away from this Survival Guide, let it be these two communication strategies!
Color Coding on Sterioids
This is one of the MOST effective systems we use in our office. It allows ANY team member, even those with ZERO experience, to set up a procedure room.
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