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Welcome Members!
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These vids will take you through sections of the 2019 Front Desk Survival Guide
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Your member access will be valid for 2019.
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Feel free to snag our checklists and forms. Print them, edit them, have your way with them!
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Your member access will be valid for 2019.
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[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546009674214{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Terminology
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546208415860{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]We’ve given you a good base of various words that you will hear working in a dental office. Feel free to add words to further your understanding as they come up in your specific practice.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546009561543{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Learning about Teeth
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546208514079{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]We’ve included a few pages for the dental newbies to learn about teeth![/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546009986876{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Practice Promotion
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546208596206{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]It takes a VILLAGE to run a dental office. Let me explain the expectation at my practice that has served us well..[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546009825569{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Practice Branding
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546208655556{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Do you know your practice mission statement, office value system, practice philosophies, or brand? How can your move forward and build a great practice if that foundation knowledge is not solid? The only way to move up is to have everyone on the same page.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010284908{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
3 Positive Response Rule/Follow Up Questioning
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546208712887{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]If you take ANYTHING away from this Survival Guide, let it be these two communication strategies![/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010197289{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Which Procedures Does This Practice Perform?
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546208780937{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]All too often new hires are thrown into a new dental job and not taught about that practice’s specific procedures OR the value of those services. In an effort to not only understand procedures, but also to effectively and confidently communicate about them to patients, it is important to know the following:
1. A brief summary of the procedure.
2. Three positive things about that procedure that express value to the patient.
3. How long the patient will need to be scheduled.
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Supporting Marketing Efforts
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546208861778{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]All team members should know WHAT is being marketing, HOW it’s being marketed, and WHY it’s being marketed. Having that knowledge will allow all team members to be on the same page and will allow them to capitalize on opportunity more frequently.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010482720{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Marketing to Existing Patients
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546208944988{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Yes, it’s great to attract new patients.
HOWEVER, it is much more cost effective to market to your CURRENT patients who already know and trust you. Do your current patients know ALL that your practice can do for them? LET THEM KNOW IN MULTIPLE WAYS![/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
New Patient Experience
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546010555156{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Your practice should have a clearly defined game plan for how to handle new patients.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010574317{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Asking for Referrals
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546209006368{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Don’t be shy! Look for opportunity to ask happy patients to send their friends and family members to your practice. Handing them something, like a rack card, is more meaningful and memorable than just asking them. Practice this exercise with your team until everyone is comfortable asking for referrals.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Asking for Reviews
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546209107299{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]We know how important reviews are to your practice’s web rankings. We also know that having the front desk ask every single patient all day long to write a review may not be practical. That’s why we love Auto Front Office. Auto Front Office will automatically reach out to your patients after their appointments and ask for reviews FOR you. You will get the reviews you need, your office can learn from them, and your front desk will have one less thing to think about.We know how important reviews are to your practice’s web rankings. We also know that having the front desk ask every single patient all day long to write a review may not be practical. That’s why we love Auto Front Office. Auto Front Office will automatically reach out to your patients after their appointments and ask for reviews FOR you. You will get the reviews you need, your office can learn from them, and your front desk will have one less thing to think about.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010725594{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Participating in Community Events
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546209161913{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]As a team, get together to do some GOOD for your community![/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Be a TRUE Dental Professional
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546209220163{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]A TRUE dental professional understands that learning NEVER ends. We should always aspire to learn more. We should NEVER have the attitude that we know everything we could possibly know in dentistry-because nothing could be further from the truth.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546011084989{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Cross Training
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546209278798{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]A crazy dental day can be made to a much simpler day when team members are cross trained. There should be a subset of skills that EVERY team member in your practice can complete. As a group, decide which skills EVERY team member should know. Teach each other those skills.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Is This a Good Time?
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546209333865{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]This particular strategy will serve you very well. A dental office can be a VERY busy and stressful place. Let’s be respectful to each other by asking if the time is right before launching into your need.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546011105749{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Bring a Solution, Not a Problem!
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546209395031{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]The kindest thing you can do for your coworkers is to bring them SOLUTIONS and not more problems. When things break, go wrong, or whatever, use some problem solving skills to help think of a solution. Take that end solution to your managers and doctors. Do not just give them ANOTHER problem to deal with![/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
There is ALWAYS Something to Do!
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546209457154{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]The work in a dental office is never done! If there’s any downtime, use that time wisely! Don’t stand around and chit chat! Use that time to clean and organize the office, to fill the schedule, and to work on your skills training.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]