[vc_row][vc_column][vc_column_text]
Welcome Members!
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”343″ img_size=”full” alignment=”center” style=”vc_box_circle_2″][vc_column_text]
These vids will take you through sections of the 2019 Front Desk Survival Guide
[/vc_column_text][vc_column_text css=”.vc_custom_1546019953949{padding-top: 33px !important;}”]
Your member access will be valid for 2019.
[/vc_column_text][vc_column_text]
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”342″ img_size=”full” style=”vc_box_circle_2″][vc_column_text]
Feel free to snag our checklists and forms. Print them, edit them, have your way with them!
[/vc_column_text][vc_column_text]
Your member access will be valid for 2019.
[/vc_column_text][vc_column_text]
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546009674214{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Rapid Fire Questions
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546009499933{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Don’t you hate it when you go to a store and NO one can help you? It’s annoying and leaves a negative impression. The same thing can happen in your practice if your team members don’t know about the doctors/business.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546009561543{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Quick Reference Guide
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546009638070{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Taking a minute or two now will certainly make your life easier later![/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546009986876{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Patient Appointment Cycle
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546009775165{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]There are SO many details that the FD must pay attention to for each patient all day long. The FD must make sure that they are taking care of those details and seeing each patient through completion. It is the FD’s responsibility to check on all of those details for every single patient every single day.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546009825569{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Types of Dental Plans/Benefit Coverage Details
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546009908324{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Here’s a simple way of understanding how benefits work.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010284908{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Benefit Verification
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546010107209{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Obtain dental benefits for patients a week ahead of their appointment. By securing their updated dental benefit information, the office can be confident that claims will not be delayed and that proper copay information can be conveyed to patients.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010197289{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
How to discuss In/Out of Network to Patients
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546010264422{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Missy discusses how to handle the in/out of network conversations with patients. It all boils down to your practice’s specific value system. WHY are you in or out of network?[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Copay Calculator
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546010362310{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]The FD MUST be smarter than the practice management software when figuring out patient portions. DO NOT FEAR MATH![/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010482720{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Financial Consults
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546010473236{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Missy discusses how to have those all important financial discussions with patients.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
New Patient Experience
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546010555156{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Your practice should have a clearly defined game plan for how to handle new patients.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010574317{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Office Tours
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546010630500{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Giving a PROPER office tour, one that expresses value and sets you apart from every other office, will allow patients to see YOUR value. Showcase what you do that is unique to your practice.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Recare Reminder System
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546010691696{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]The goal of a consistent recare reminder system is to consistently see patients! The more you can see patients, the more likely they are to trust you, to commit to new services, and to refer their friends. Do you have a systematic way of reaching out to patients to remind them about recare appointments? Do all team members know the ins and outs of your recare reminder system?[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010725594{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Reduce Missed Appointments
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546011440280{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]There ARE things an office can do to reduce missed appointments. When a patient no shows, the office loses in THREE ways. Every single team member plays a hand in the patient attendance rates.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Post Care Calls
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546011456715{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Following up with patients who received treatment with a post care call is a GREAT way to let your patients know that you care AND allows you to know of any issues a patient may be having sooner rather than later.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546011084989{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
5 Viable Lists
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546011473150{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]One of the BIGGEST things the FD should be working on EVERY SINGLE DAY is filling the schedule. Not only should they be scheduling patients when they call, but they should also be running reports and making attempts to fill the schedule with people who might want to be seen earlier, who have unscheduled appointment needs, are overdue for recare, have left messages for you, or who are scheduled the following week who might be able to come in this week.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
2-2-2 Treatment Follow Up
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546011492142{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Be sure to follow up with patients who have dental needs but have not scheduled treatment. Do this in a systematic way and document your attempts.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546011105749{padding-right: 30px !important;padding-left: 30px !important;}”][vc_column][vc_column_text]
Claims Recovery
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546011508383{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]A practice should perform claims recovery on ALL claims overdue by 30 days or more. Ideally, a practice should not have ANY claims that are outstanding by more than 30 days.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Overdue Recare
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546011524861{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Run a report once a week to find out who is overdue for recare appointments. Reach out to those patients regularly and document your efforts in the specific patient sections of your practice management software.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Billing
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546011541072{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]Accounts should be analyzed regularly to make sure there aren’t credits due back to patients or balances due by patients back to the office. Ideally, the FD should be gathering all the insurance info and present a SOLID financial consult in order to avoid any EOB surprises later.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1546010304017{padding-right: 30px !important;padding-left: 30px !important;background-color: #e8e8e8 !important;}”][vc_column][vc_column_text]
Inventory
[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1546011555982{padding-top: 50px !important;padding-right: 20px !important;padding-left: 20px !important;}”]We’ve created sample lists for front desk supplies and marketing materials. Your lists will vary depending on your practice, but the concept is the same: Be sure to do inventory for supplies and marketing materials once a month.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]