The Dental Office Survival Guide: Front Desk Edition was created to benefit you just as much as your front desk team. All too often a new front desk team member is hired and thrust into the job with little to no training. Most offices don’t have the luxury of having a full time trainer on staff, and sometimes even the doctors don’t know what the front desk team should be doing. We know you want your front desk members to be confident and capable in their jobs, but also know that training a new employee can be difficult while you’re trying to maintain a patient schedule throughout the day. You hire someone because you are shorthanded, but you have a hard time fitting their training in because you are shorthanded. That new employee will fumble through the day, and you will be frustrated. That person will likely quit because he/she doesn’t feel confident working in your practice. Then you have to hire someone else and start over again. It’s exhausting, and it puts a strain on your business.
It’s a vicious cycle, isn’t it?
It’s time to stop the cycle.
This Survival Guide is designed to give your front desk team–especially your new front desk employees–the tools they need to know about YOUR specific practice. Even seasoned front desk team members can benefit and breathe new life into their careers with the Survival Guide. We’ve filled this Guide with the most common things that the front desk team must know to thrive in a modern practice. We’ve also included pages that require some written work out of you and your team. Basically, we want to encourage your team to understand what your practice is all about so that they can be ACTIVE participants in your business–not just time clock punchers. We expect all team members to be contributing professionals, and the Survival Guide is the tool that will help get them to that level. This Survival Guide will lead them through all it takes to work in YOUR practice. Encourage your front desk to refer back to it often and to add to it as necessary.
We are setting the bar pretty high.
Our goal is to help your front desk team to see their potential, to enable them to work more independently, and to better understand how to help you. Once they master the skills in this training, you will have more confidence in them as professionals. Once you have more confidence in them, you will be more likely to invest in them. You will be able to breathe easier, and you will have surrounded yourself with a group of people who know how to help your patients, the business, AND themselves better than ever before. We want to turn your front desk employees into a knowledgeable, independent, and accountable team.
Isn’t that what you’ve always wanted? Isn’t that what your patients have always deserved?
Thank you for allowing us to help your practice!
Missy and Mary Beth