For a society that has more ways than ever before to communicate with one another, it sure feels like our ability to do so effectively has truly gone down the tubes. Have you noticed this too, or am I the only weirdo that spots it happening all day long? I took a communication class in …
One day shortly after I got married, my husband and I lugged my wedding dress to the dry cleaners. When we got there, I plopped the bulky dress bag on the counter and waited for an employee to finish her phone call so she could help me out. When she hung up the phone, she …
If Julie answered the phone like this in my office, she wouldn’t have a job for very long. Scenario 1 FD: Good Morning! Thank you for calling Dr. Smith’s office. This is Julie. How may I help you? Caller: Hi Julie. This is Mike. I need to schedule a dental appointment. FD: Have we ever …
True Story. Here’s an actual phone conversation I had with a patient earlier today. Me: Good Morning Dr. Fryer’s office. This is Missy, how can I help you? Patient: Hi Missy. This is Michelle and I had an appointment this afternoon… OK, let’s stop here for a second. The patient called this morning and I …
Team driven practices are created with PROPER training tools and SYSTEMS for accountability.