Patient care & consistency. Unparalleled patient care and reliability. Isn’t this what your patients want? There are over 160,000 dental practices in the United States. What sets your practice apart from the rest? Why should a patient choose your practice as their dental home? First and foremost, patient care will set you apart from the …
What is the hand-off protocol in your office? Typically in many dental offices the clinical team member walks the patient to the front desk with the patient’s chart under their arm. When they reach the desk they “plop” the chart down, tells the Appointment Coordinator that the patient is done, looks at the patient and …
What does Cesar Millan, the Dog Whisperer, have to do with dental visits? Keep reading to find out! There’s a good reason we don’t bring parents back into the room during their child’s treatment. Most kids do better without them. Parents often feed into their child’s anxieties and are not a calming presence in the …
This may be one of the most important blogs I’ve ever written. I hope you read it and share it with your team. If your entire office isn’t on the same page with this, your office will NEVER be what you want it to be. Let’s begin with this question. Doctors, do your teams fully …
One big part of working the front desk is to fill the schedule. Let me be a little more specific. I am always looking ahead at our schedule to get a feel for how busy it is a month out or so. The schedule changes on an hourly basis, but keeping my eye on the …
Team driven practices are created with PROPER training tools and SYSTEMS for accountability.