Show me a full dental practice schedule, complete with loaded short call lists and I’ll show you a team who works that schedule EVERY SINGLE DAY of the work week. They don’t miss working it on Wednesdays, or Fridays or even 1/2 day Thursdays. They may not see patients those times, but they are still …
WORK IT BABY! WORK IT! 10 TIPS TO KEEP YOUR SCHEDULE HUMMING! Read More »
Doctors and office managers often contact me and ask for the best ideas to attract new patients. Their motivation is simple; those offices need to increase their production. Sure, I could spout off innovative ways to bring in patients, but I don’t do that, at least not at first. When I get asked that question, …
Don’t add more new patients until you fix THIS problem. Read More »
Don’t you love that feeling you get when you check tomorrow’s schedule and see that it’s jammed packed with treatment? It’s exciting to see all that production on the schedule, isn’t it? Well, what about that feeling when those patients don’t show up? That feeling kind of stinks doesn’t it? I don’t know how missed …
A lot of people stress the importance of having clear communication. Clear communication is great, sure. But what exactly is it? As the office manager, I spend my day relaying information. I am the liaison, the messenger, between everyone. There are countless number of people who come in contact with this office everyday, and it’s …
True Story. Here’s an actual phone conversation I had with a patient earlier today. Me: Good Morning Dr. Fryer’s office. This is Missy, how can I help you? Patient: Hi Missy. This is Michelle and I had an appointment this afternoon… OK, let’s stop here for a second. The patient called this morning and I …
Team driven practices are created with PROPER training tools and SYSTEMS for accountability.