If Julie answered the phone like this in my office, she wouldn’t have a job for very long. Scenario 1 FD: Good Morning! Thank you for calling Dr. Smith’s office. This is Julie. How may I help you? Caller: Hi Julie. This is Mike. I need to schedule a dental appointment. FD: Have we ever …
Dental patients, who don’t already have an established office, often start calling random offices when they need an appointment. It’s up to the front desk to stand apart from other offices, so that the caller feels comfortable and schedules an appointment. Making an impression over the phone can be difficult because we can’t see the …
True Story. Here’s an actual phone conversation I had with a patient earlier today. Me: Good Morning Dr. Fryer’s office. This is Missy, how can I help you? Patient: Hi Missy. This is Michelle and I had an appointment this afternoon… OK, let’s stop here for a second. The patient called this morning and I …
Team driven practices are created with PROPER training tools and SYSTEMS for accountability.