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Phone Skills

There IS a difference between “answering the phones” and “working the schedule.

Answering the practice phone, just to say you answered the phone is completely pointless unless you are DOING something with those answered calls. We all know the importance of answering your practice phones. Minimum of 45 hours a week. During the WHOLE day. Every working day of the year, regardless if you are on vacation …

There IS a difference between “answering the phones” and “working the schedule. Read More »

EVERYDAY I’M SHUFFLIN’…..

Do you feel that way sometimes? Shufflin’ through a spotty schedule and wondering where did Mrs. Smith’s crown appointment go, did anyone follow up on Mr. Jones who was sent out for a root canal 4 months ago and wasn’t it time for Joe Schmoe to be seen here for PM since he alternates with …

EVERYDAY I’M SHUFFLIN’….. Read More »

WORK IT BABY! WORK IT! 10 TIPS TO KEEP YOUR SCHEDULE HUMMING!

Show me a full dental practice schedule, complete with loaded short call lists and I’ll show you a team who works that schedule EVERY SINGLE DAY of the work week. They don’t miss working it on Wednesdays, or Fridays or even 1/2 day Thursdays. They may not see patients those times, but they are still …

WORK IT BABY! WORK IT! 10 TIPS TO KEEP YOUR SCHEDULE HUMMING! Read More »