Answering the practice phone, just to say you answered the phone is completely pointless unless you are DOING something with those answered calls. We all know the importance of answering your practice phones. Minimum of 45 hours a week. During the WHOLE day. Every working day of the year, regardless if you are on vacation …
There IS a difference between “answering the phones” and “working the schedule. Read More »
Do you feel that way sometimes? Shufflin’ through a spotty schedule and wondering where did Mrs. Smith’s crown appointment go, did anyone follow up on Mr. Jones who was sent out for a root canal 4 months ago and wasn’t it time for Joe Schmoe to be seen here for PM since he alternates with …
Show me a full dental practice schedule, complete with loaded short call lists and I’ll show you a team who works that schedule EVERY SINGLE DAY of the work week. They don’t miss working it on Wednesdays, or Fridays or even 1/2 day Thursdays. They may not see patients those times, but they are still …
WORK IT BABY! WORK IT! 10 TIPS TO KEEP YOUR SCHEDULE HUMMING! Read More »
“Hi – this is Mr. Jones. I have an appointment scheduled next week, Thursday I think, that I need to cancel. I don’t have any more insurance left this year and it’s just a cleaning anyways so I am going to wait until after the new year” “Hello! This is Mrs. George. Last time I …
One day shortly after I got married, my husband and I lugged my wedding dress to the dry cleaners. When we got there, I plopped the bulky dress bag on the counter and waited for an employee to finish her phone call so she could help me out. When she hung up the phone, she …
Team driven practices are created with PROPER training tools and SYSTEMS for accountability.