Follow-up. We know how critical the correct follow-up can be in a dental practice. It can make or break treatment case acceptance. It can make or break a new patient scheduling. It can make or break the positive reviews you want your patients to go out and spread to the world. Lets face it…. It …
Answering the practice phone, just to say you answered the phone is completely pointless unless you are DOING something with those answered calls. We all know the importance of answering your practice phones. Minimum of 45 hours a week. During the WHOLE day. Every working day of the year, regardless if you are on vacation …
There IS a difference between “answering the phones” and “working the schedule. Read More »
Show me a full dental practice schedule, complete with loaded short call lists and I’ll show you a team who works that schedule EVERY SINGLE DAY of the work week. They don’t miss working it on Wednesdays, or Fridays or even 1/2 day Thursdays. They may not see patients those times, but they are still …
WORK IT BABY! WORK IT! 10 TIPS TO KEEP YOUR SCHEDULE HUMMING! Read More »
“They may forget what you said, but they will never forget how you made them feel.”Carl W. Buechner This is so true. Think about it. Wherever you go, your impression on that particular place of business is directly based on how they made you feel. Crappy service at the dry cleaners? They did a fine job …
What questions do you have for me? That’s it. These 7 words are very powerful and will open lines of communication that might otherwise be absent. What questions do you have for me? After diagnosing and recommending treatment, coming from the doc the patient fully feels on an emotional level that you care and gives the …
Team driven practices are created with PROPER training tools and SYSTEMS for accountability.