Communication Skills

Julie Needs Some Retraining!

If Julie answered the phone like this in my office, she wouldn’t have a job for very long. Scenario 1 FD: Good Morning! Thank you for calling Dr. Smith’s office. This is Julie. How may I help you? Caller: Hi Julie. This is Mike. I need to schedule a dental appointment. FD: Have we ever …

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I’ve Just Seen a Face

Dental patients, who don’t already have an established office, often start calling random offices when they need an appointment. It’s up to the front desk to stand apart from other offices, so that the caller feels comfortable and schedules an appointment. Making an impression over the phone can be difficult because we can’t see the …

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Let’s Give Them Something To Talk About

A lot of people stress the importance of having clear communication. Clear communication is great, sure. But what exactly is it? As the office manager, I spend my day relaying information. I am the liaison, the messenger, between everyone.  There are countless number of people who come in contact with this office everyday, and it’s …

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