If Julie answered the phone like this in my office, she wouldn’t have a job for very long. Scenario 1 FD: Good Morning! Thank you for calling Dr. Smith’s office. This is Julie. How may I help you? Caller: Hi Julie. This is Mike. I need to schedule a dental appointment. FD: Have we ever …
Question: Have you ever had a patient come in and tell you a negative or dramatic story about a past dental experience? Answer: Of course you have. First of all, as a dental office employee, I’m never going to allow someone to verbally attack another dentist or office. It’s not professional or productive. Not only …
Dental patients, who don’t already have an established office, often start calling random offices when they need an appointment. It’s up to the front desk to stand apart from other offices, so that the caller feels comfortable and schedules an appointment. Making an impression over the phone can be difficult because we can’t see the …
A lot of people stress the importance of having clear communication. Clear communication is great, sure. But what exactly is it? As the office manager, I spend my day relaying information. I am the liaison, the messenger, between everyone. There are countless number of people who come in contact with this office everyday, and it’s …
Team driven practices are created with PROPER training tools and SYSTEMS for accountability.