“They may forget what you said, but they will never forget how you made them feel.”Carl W. Buechner This is so true. Think about it. Wherever you go, your impression on that particular place of business is directly based on how they made you feel. Crappy service at the dry cleaners? They did a fine job …
What questions do you have for me? That’s it. These 7 words are very powerful and will open lines of communication that might otherwise be absent. What questions do you have for me? After diagnosing and recommending treatment, coming from the doc the patient fully feels on an emotional level that you care and gives the …
For a society that has more ways than ever before to communicate with one another, it sure feels like our ability to do so effectively has truly gone down the tubes. Have you noticed this too, or am I the only weirdo that spots it happening all day long? I took a communication class in …
A few weeks ago I scratched my cornea. Have you ever done that? No? Well, then let me fill you in. A scratched cornea feels like you rubbed your eye with sandpaper and then doused yourself with actual sand. For a few days afterwards, there’s a constant feeling of grit in your eye, even though …
One day shortly after I got married, my husband and I lugged my wedding dress to the dry cleaners. When we got there, I plopped the bulky dress bag on the counter and waited for an employee to finish her phone call so she could help me out. When she hung up the phone, she …
Team driven practices are created with PROPER training tools and SYSTEMS for accountability.