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Tomorrow Never Knows

Don’t you love that feeling you get when you check tomorrow’s schedule and see that it’s jammed packed with treatment?  It’s exciting to see all that production on the schedule, isn’t it? Well, what about that feeling when those patients don’t show up? That feeling kind of stinks doesn’t it? I don’t know how missed …

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Julie Needs Some Retraining!

If Julie answered the phone like this in my office, she wouldn’t have a job for very long. Scenario 1 FD: Good Morning! Thank you for calling Dr. Smith’s office. This is Julie. How may I help you? Caller: Hi Julie. This is Mike. I need to schedule a dental appointment. FD: Have we ever …

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