It’s 3 pm in the afternoon on a beautifully sunny day with a sky full of cotton candy clouds. There is a warm breeze caressing the city like a lover caressing his soul mates cheek after a passionate rendezvous. (Did I grab your attention??!!) The phone rings………… The over tired, unappreciative employee cringes in dismay …
FIFTY SHADES OF DISENGAGEMENT & 10 STEPS TO CHANGE IT Read More »
“They may forget what you said, but they will never forget how you made them feel.”Carl W. Buechner This is so true. Think about it. Wherever you go, your impression on that particular place of business is directly based on how they made you feel. Crappy service at the dry cleaners? They did a fine job …
What questions do you have for me? That’s it. These 7 words are very powerful and will open lines of communication that might otherwise be absent. What questions do you have for me? After diagnosing and recommending treatment, coming from the doc the patient fully feels on an emotional level that you care and gives the …
Patient care & consistency. Unparalleled patient care and reliability. Isn’t this what your patients want? There are over 160,000 dental practices in the United States. What sets your practice apart from the rest? Why should a patient choose your practice as their dental home? First and foremost, patient care will set you apart from the …
What is the hand-off protocol in your office? Typically in many dental offices the clinical team member walks the patient to the front desk with the patient’s chart under their arm. When they reach the desk they “plop” the chart down, tells the Appointment Coordinator that the patient is done, looks at the patient and …
Team driven practices are created with PROPER training tools and SYSTEMS for accountability.