Patient Care and Consistency

Patient care & consistency. Unparalleled patient care and reliability. Isn’t this what your patients want? There are over 160,000 dental practices in the United States. What sets your practice apart from the rest? Why should a patient choose your practice as their dental home? First and foremost, patient care will … Read More

Creating the Perfect Hand-off

What is the hand-off protocol in your office? Typically in many dental offices the clinical team member walks the patient to the front desk with the patient’s chart under their arm. When they reach the desk they “plop” the chart down, tells the Appointment Coordinator that the patient is done, … Read More

The Kid Whisperer

What does Cesar Millan, the Dog Whisperer, have to do with dental visits? Keep reading to find out! There’s a good reason we don’t bring parents back into the room during their child’s treatment. Most kids do better without them. Parents often feed into their child’s anxieties and are not … Read More

The Same Page

This may be one of the most important blogs I’ve ever written. I hope you read it and share it with your team. If your entire office isn’t on the same page with this, your office will NEVER be what you want it to be. Let’s begin with this question. … Read More

Don’t add more new patients until you fix THIS problem.

Doctors and office managers often contact me and ask for the best ideas to attract new patients. Their motivation is simple; those offices need to increase their production. Sure, I could spout off innovative ways to bring in patients, but I don’t do that, at least not at first. When … Read More

You do WHAT?

Last week, my husband and I spent hours and hours spreading mulch and cleaning up our front yard. For two people who work in dentistry, we do a decent job with the weeds. Our yard is huge though and it’s hard for us to find time to get to it. … Read More

The Importance of NOW

One big part of working the front desk is to fill the schedule. Let me be a little more specific. I am always looking ahead at our schedule to get a feel for how busy it is a month out or so. The schedule changes on an hourly basis, but … Read More

Dental Office Communication 101

For a society that has more ways than ever before to communicate with one another, it sure feels like our ability to do so effectively has truly gone down the tubes. Have you noticed this too, or am I the only weirdo that spots it happening all day long? I … Read More