The fortune, my friends, is in the follow up!

Follow-up. We know how critical the correct follow-up can be in a dental practice. It can make or break treatment case acceptance. It can make or break a new patient scheduling. It can make or break the positive reviews you want your patients to go out and spread to the … Read More

EVERYDAY I’M SHUFFLIN’…..

Do you feel that way sometimes? Shufflin’ through a spotty schedule and wondering where did Mrs. Smith’s crown appointment go, did anyone follow up on Mr. Jones who was sent out for a root canal 4 months ago and wasn’t it time for Joe Schmoe to be seen here for … Read More

WORK IT BABY! WORK IT! 10 TIPS TO KEEP YOUR SCHEDULE HUMMING!

Show me a full dental practice schedule, complete with loaded short call lists and I’ll show you a team who works that schedule EVERY SINGLE DAY of the work week. They don’t miss working it on Wednesdays, or Fridays or even 1/2 day Thursdays. They may not see patients those … Read More

You Wanna What?

“Hi – this is Mr. Jones. I have an appointment scheduled next week, Thursday I think, that I need to cancel. I don’t have any more insurance left this year and it’s just a cleaning anyways so I am going to wait until after the new year” “Hello! This is … Read More

FIFTY SHADES OF DISENGAGEMENT & 10 STEPS TO CHANGE IT

It’s 3 pm in the afternoon on a beautifully sunny day with a sky full of cotton candy clouds. There is a warm breeze caressing the city like a lover caressing his soul mates cheek after a passionate rendezvous. (Did I grab your attention??!!) The phone rings………… The over tired, … Read More

How You Feelin’?

“They may forget what you said, but they will never forget how you made them feel.”Carl W. Buechner This is so true. Think about it. Wherever  you go, your impression on that particular place of business is directly based on how they made you feel. Crappy service at the dry cleaners? … Read More

7 Little Words that Make a HUGE Impact

What questions do you have for me? That’s it. These 7 words are very powerful and will open lines of communication that might otherwise be absent. What questions do you have for me? After diagnosing and recommending treatment, coming from the doc the patient fully feels on an emotional level that … Read More