Question: Have you ever had a patient come in and tell you a negative or dramatic story about a past dental experience? Answer: Of course you have. First of all, as a dental office employee, I’m never going to allow someone to verbally attack another dentist or office. It’s not professional or productive. Not only …
Dental patients, who don’t already have an established office, often start calling random offices when they need an appointment. It’s up to the front desk to stand apart from other offices, so that the caller feels comfortable and schedules an appointment. Making an impression over the phone can be difficult because we can’t see the …
A lot of people stress the importance of having clear communication. Clear communication is great, sure. But what exactly is it? As the office manager, I spend my day relaying information. I am the liaison, the messenger, between everyone. There are countless number of people who come in contact with this office everyday, and it’s …
True Story. Here’s an actual phone conversation I had with a patient earlier today. Me: Good Morning Dr. Fryer’s office. This is Missy, how can I help you? Patient: Hi Missy. This is Michelle and I had an appointment this afternoon… OK, let’s stop here for a second. The patient called this morning and I …
Patients break dental appointments for many reasons. In order to better understand the solutions to this problem, let’s better understand a dental patient. For a variety of reasons, only a fraction of the American population visit the dentist on a regular basis. Most people only go when there is an immediate dental need. Unfortunately, many …
Team driven practices are created with PROPER training tools and SYSTEMS for accountability.